Company Key Performance Indicator

Company Key Performance Indicators (KPIs) are measurable values that track how effectively a business is achieving its strategic and operational goals. They are typically divided into categories such as:
Financial KPIs – e.g., revenue growth, profit margin, return on investment (ROI), operating costs.
Customer KPIs – e.g., customer satisfaction score (CSAT), Net Promoter Score (NPS), customer retention rate.
 Operational KPIs – e.g., productivity rates, order accuracy, lead times, inventory 
Well-chosen KPIs are specific, measurable, and aligned to company objectives, giving leadership clear insights into performance, trends, and areas needing improvement.